Terms & Conditions

Welcome to Raghav Gem. These Terms and Conditions govern your use of our website [www.raghavgem.com] and your purchase of gemstones, jewelry, and related products from us. By accessing or using our Website, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, you should not use our Website.

1. Definitions

• “We”, “Us”, “Our”, “Company” refers to Raghav Gem, its owners, and affiliates.
• “You”, “Your”, “User”, “Customer” refers to any visitor, registered user, or buyer using our Website.
• “Products” means gemstones, crystals, jewelry, or any other items listed for sale on our Website.

2. Eligibility

• You must be at least 18 years old to place an order on our Website.
• By using this Website, you confirm that you have the legal capacity to enter into a binding agreement.

3. Use of Website

• You may browse, view, and purchase products for personal use only.
• You agree not to misuse the Website, including hacking, spamming, spreading malware, or attempting unauthorized access.
• You may not copy, reproduce, or distribute any content, images, or product descriptions without our prior written permission.

4. Products & Descriptions

• We deal in natural and certified gemstones, semi-precious stones and stone related products.
• While we strive to display accurate descriptions, sizes, weights, and colors, slight variations may occur due to the natural characteristics of gemstones or screen display differences.
• All weights and dimensions are approximate and provided for reference.
• Any claims regarding astrological or spiritual benefits of gemstones are based on traditional beliefs. We do not guarantee results, and purchases are made at the customer’s discretion.

5. Pricing & Payment

• All prices listed on the Website are in Indian/USD and inclusive/exclusive of applicable taxes, as specified.
• We reserve the right to update product prices at any time without prior notice.
• Payment must be made in full before the order is processed. We accept [UPI, Credit/Debit Cards, Net Banking, PayPal, etc.].
• If a transaction fails due to technical errors or incorrect information, we are not responsible for any losses arising from it.

6. Orders & Acceptance

• Placing an order does not guarantee acceptance. Orders are subject to availability and verification.
• We reserve the right to cancel or refuse any order at our discretion, including cases of incorrect pricing, suspected fraud, or violation of these Terms.
• Once an order is confirmed, you will receive an email or whatsapp/ SMS notification with order details.

7. Shipping & Delivery

• We deliver across India and to select international locations.
• Estimated delivery timelines are [5–7 business days within India and 7–20 business days for international orders].
• Delivery times are approximate and may vary due to courier delays, customs, or unforeseen circumstances.
• We are not liable for delays once the order has been handed over to the courier.

8. Returns, Refunds & Exchanges

• Returns are accepted only if you receive a damaged, defective, or wrong product.
• Return requests must be made within 7 days of delivery along with supporting evidence (photo/video).
• Refunds, if approved, will be processed within 7–10 business days to the original payment method.
• Customized, engraved, or clearance sale products are non-returnable.
• Exchanges may be allowed depending on stock availability. Customers may bear shipping charges for exchanges.

9. Certifications & Authenticity

• Gemstones may be accompanied by laboratory certifications if mentioned in product details.
• We ensure authenticity, but natural gemstones may have inclusions, color variations, or surface marks that do not affect their value.
• Customers acknowledge that gem-related results or astrological outcomes are not guaranteed.

10. Intellectual Property

• All content on this Website, including text, product images, designs, graphics, and logos, are the property of Raghav Gem.
• Unauthorized copying, resale, or modification of content is strictly prohibited.

11. Limitation of Liability

• We are not responsible for any indirect, incidental, or consequential damages arising from the use of our Website or Products.
• We do not guarantee any astrological, spiritual, or healing benefits from gemstones. Purchase and use are at your own risk.

12. Privacy & Data Protection

• Your personal information is collected and used in accordance with our Privacy Policy.
• By using our Website, you consent to our use of cookies and data processing for order fulfillment and customer support.

13. Governing Law & Jurisdiction

• These Terms shall be governed by and construed in accordance with the laws of India.
• Any disputes shall fall under the jurisdiction of the courts located in Jaipur, India.

14. Changes to Terms

• We may revise these Terms from time to time without prior notice.
• Updated Terms will be posted on the Website, and continued use of our Website constitutes acceptance of such changes.

15. Contact Information

If you have any questions regarding these Terms, please contact us:

📧 Email: sales@raghavgem.com
📞 Phone: +91-9829017256, +91-9828165256
🏢 Address: C-3, Vijay Vihar Colony Naya Khera, Ambabari, Jaipur, Rajasthan, India. 302039