Privacy Policy

At Raghav Gem, we value the trust you place in us and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit or make a purchase on our website [www.raghavgem.com]. By accessing or using our Website, you agree to the practices described in this Policy.

1. Information We Collect

We collect different types of information to provide you with the best shopping experience:

Personal Information

• Name, email address, phone number, billing/shipping address.
• Information provided during account creation, order placement, or customer support.

Payment Information

• Payment details such as UPI, credit/debit card, or bank details are collected through secure third-party payment gateways.
• We do not store or access your complete financial information.

Technical Information

• IP address, browser type, device information, operating system, and access times.
• Cookies and similar technologies that track browsing activity to improve user experience.

Optional Information

• Reviews, testimonials, or feedback submitted voluntarily by you.
• Subscription preferences for newsletters and promotional emails.

2. How We Use Your Information

We use your information for the following purposes:

• To process, confirm, and deliver your orders.
• To send transactional emails, invoices, and shipping updates.
• To respond to customer service queries and support requests.
• To improve our Website, product listings, and user experience.
• To provide personalized recommendations and offers based on your preferences.
• To comply with legal obligations and prevent fraud or misuse of our Website.

3. Sharing of Information

We respect your privacy and do not sell or rent your information to third parties. However, we may share data in the following cases:

• Service Providers: With courier companies, logistics partners, and payment gateways for order fulfillment.
• Legal Requirements: When required by law, court order, or regulatory authority.
• Business Transfers: In case of a merger, acquisition, or restructuring, your data may be transferred to the new entity.

4. Data Security

• We use SSL encryption and secure servers to safeguard personal and payment data.
• Access to your information is limited to authorized personnel only.
• While we take all reasonable precautions, no online system is 100% secure. Therefore, you share information at your own risk.

5. Cookies & Tracking Technologies

• Our Website uses cookies to remember user preferences, track shopping cart items, and improve browsing.
• Cookies help us analyze traffic, measure campaign effectiveness, and display personalized ads.
• You can disable cookies in your browser, but some features of the Website may not function properly.

6. Third-Party Links & Services

• Our Website may contain links to third-party websites. Clicking such links may direct you outside RaghavGem.com.
• We are not responsible for the privacy practices or policies of third-party sites. Please review their policies separately before sharing information.

7. Children’s Privacy

• Our Website is not intended for children under 13 years of age.
• We do not knowingly collect data from minors. If we discover such data has been shared, we will delete it immediately.

8. Your Rights

As a customer, you have the following rights:

• Access & Correction: You may request access to or correction of your personal details.
• Data Deletion: You may request deletion of your account and personal information (except where legally required to retain records).
• Unsubscribe: You can opt out of promotional emails anytime by clicking the “unsubscribe” link or contacting us.

9. Retention of Data

• We retain your personal data only as long as necessary for business, legal, or accounting purposes.
• Once no longer needed, data is securely deleted from our systems.

10. International Users

• If you access our Website from outside India, please note that your data may be transferred to and processed in India, where data protection laws may differ from your country.

11. Changes to Privacy Policy

• We may update this Privacy Policy from time to time to reflect changes in law, technology, or business practices.
• Updated policies will be posted on this page with a revised “Last Updated” date. Continued use of the Website means you accept the changes.

12. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or the way we handle your data, please contact us:

📧 Email: sales@raghavgem.com
📞 Phone: +91-9829017256, +91-9828165256
🏢 Address: C-3, Vijay Vihar Colony Naya Khera, Ambabari, Jaipur, Raj. 302039